Deputy Head of Ops PMS/AIF - CA

About Company

The Employer is a boutique investment management firm, founded 7 years back. The firm is founded by veterans having extensive experience in known institutional brokerage houses. Their mission is to help clients create and protect their wealth in the best optimal manner through investing in equities.

They specialize in Indian equity investments for HNIs, Family Offices, Institutions, and Partners' own capital across different strategies, caps, and sectors. Currently managing an AUM of more than INR 14000 Cr.

Job Description

Role Overview

As a Deputy Head of Ops, you will be responsible for will drive the end-to-end operational framework across client onboarding, service delivery, MIS governance, distributor payouts, operational compliance, cash-flow management, and process enhancement initiatives.

You will lead cross-functional teams, strengthen controls, driving efficiencies, and ensure operational excellence aligned with regulatory and organizational standards.

The role will need you to:

•  Mentorship Mentor the operations team across onboarding, client servicing, MIS, and payouts.
• Establish performance standards, allocate responsibilities, and oversee team development.
• Drive a culture of ownership, accuracy, and continuous learning within the team.
• Client Onboarding Oversight Provide strategic direction for the end-to-end onboarding framework for PMS & AIF clients.
• Ensure that all regulatory documentation meets SEBI standards.
• Resolve escalations and ensure a smooth experience for clients and distributors.
• Liaise with sales, legal, custodians, fund accountants, and RTA for fast-tracked onboarding.
• Client Service Desk Leadership Oversee the client service desk and ensure high service quality, efficient query resolution, and adherence to SLAs.
• Implement service-level monitoring tools and strengthen escalation matrices.
• Conduct periodic reviews and introduce service improvements where required.
• MIS Governance & Analytics Lead MIS strategy, ensuring accuracy, timeliness, and completeness of operational reports.
• Publish dashboards for AUM movement, onboarding status, reconciliation items, operational KPIs, and cash flows.
• Support management with insights for decision-making and operational planning.
• Distributor / Channel Partner Payout Management Oversee the entire commission payout process with strong checks and maker-checker controls.
• Validate payout calculations, reconciliations, and ensure timely coordination with finance.
• Improve payout processes, documentation, and partner communication.
• Operations Compliance & Regulatory Alignment Ensure that all PMS/AIF operations comply with SEBI regulations and internal audit standards.
• Lead operational audits, compliance reviews, investor grievance closure, and documentation checks.
• Strengthen policies, SOPs, risk controls, and regulatory reporting processes.
• Cash Flow Control & Oversight Monitor daily cash flows including client funding, redemption processing, deployment coordination, and bank reconciliations.
• Ensure compliance with allocation norms and fund-level investment restrictions.
• Coordinate with custodians and fund accounting teams on settlements and reconciliations.
• Process Excellence & Automation Identify gaps in existing operational workflows and implement process improvements.
• Introduce automation, digitization, and control enhancements across functions.
• Drive periodic reviews of SOPs, checklists, and risk-control matrices.

Experience & Educational Requirements

• 8 – 10 years of experience; Chartered Accountant (CA) – Mandatory
• Strong expertise in handling onboarding, operations compliance, fund ops, MIS, and payouts
• Strong leadership and team management skills
• Deep knowledge of PMS & AIF operations and SEBI regulatory framework
• Process-driven, analytical, and detail-oriented mindset
• Strong communication and stakeholder coordination
• Expertise in MIS, reporting tools, and operational dashboards
• Proven ability to drive automation and improve operating efficiency
• High integrity, problem-solving capability, and decision-making skills

Mandatory Requirement

Primary Job Profile : Fund Operations

Technical Skills : AIF, AMC Operations

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