Sr Marketing Manager

About Company

Headquartered in Mumbai, The company is an asset management platform that oversees an industry-leading portfolio of over 20 million square feet of Grade A commercial assets. Their extensive property portfolio spans key markets across India, including Mumbai, Delhi, Bangalore, Chennai, and Ahmedabad. They take pride in our exceptional portfolio and strategic presence in these vital cities.

Job Description

Overview: 

The role holder is expected to support digital and on-ground client support and development initiatives by designing 
content and coordinating with internal and external partners. They will also be required to track relevant metrics and 
publish timely reports to ensure process efficiency. 

Primary Responsibilities: 
▪ Design creative campaigns to convert and engage active users, activate dormant users. 
▪ Prepare and execute monthly marketing calendar for various retention campaigns. 
▪ Track and publish the customer satisfaction and NPS scores on regular basis and analyze trends / variances. 
▪ Resolve tenant queries, requests, and grievances within the stipulated TATs to ensure process efficiency and 
customer delight. 
▪ Support to deliver superior tenant experience by drafting content and coordinating with agencies to roll out 
marketing campaigns. 
▪ Create action plans to address clients’ business needs and improve organizational offerings.  
▪ Help expand digital footprint by handling social media presence across various 
platforms. 
▪ Coordinate with internal departments to arrive at resolutions for customer grievances and requests. 
▪ Track and publish web analytics such number of followers, number of engagements on the posts etc.  
▪ Conceptualizing & managing client listening and delight programs & events to create brand evangelists. 
▪ Skilled in building robust mutually beneficial relationships through influential negotiations and overcoming 
resistance to change. Well-networked with top-notch vendors, artists, media, event agencies across India. 
▪ Creating framework for key Tenant Events and Promotions and execute them to exceed customer expectations. 
▪ Strong coordination with the facility administration for up-keep of all the parks. 
▪ Build strong network with existing potential tenants. 
▪ Deliver the role in alignment with the Environmental, Social, and Governance (ESG) framework, including Health 
and Safety (EHS).

Mandatory Requirement

Primary Job Profile : Brand Marketing

Technical Skills : Offline Marketing Strategy, Brand Tracking & Equity Measurement, Social Platform Management

Candidate Industry Requirement: Real Estate/Banking/Pharma/Healthcare

Candidate Location Requirement: India

Maximum Notice Period: 60 Days

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